New Patients

what to bring to every appointment

  • Insurance cards
  • Proof of income (if applying for our sliding fee benefit)
    • Sliding fee benefit application
  • Current medications and supplements
  • List of questions for your doctor
  • Cash, check, credit or debit cards to pay for co-pays or nominal fees. (There is a 2.5% convenience fee for credit or debit card use with a $2 minimum.)
  • For some grant-funded services, donations may be requested at the time of service to help offset the cost of care.
  • Please arrive early to have time to complete any paperwork

Is Your Family’s Care Affordable?

We accept Medicare, Medicaid and most insurance plans. We also offer a sliding fee benefit. This allows eligible individuals and families to receive services for a fee that is based on household size and income.

You have the right to receive a Good Faith Estimate for the total expected costs of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees. Please see the linked document for details: Good Faith Estimate.

We can provide information on insurance and other assistance options available for you and your family. This can include help with signing up for Marketplace Insurance (also known as Affordable Care Act or “Obamacare” insurance) and Medicaid.

sliding fee benefit examples

We accept Medicare, Medicaid and most insurance plans. We also offer a sliding fee benefit. This allows eligible individuals and families to receive services for a fee that is based on household size and income.

We can provide information on insurance and other assistance options available for you and your family. This can include help with signing up for Marketplace Insurance (also known as Affordable Care Act or “Obamacare” insurance) and Medicaid.

Patient Portal

Wood County Community Health Center is thrilled to offer you the Patient Portal!

The Patient Portal is a convenient, secure, online tool available 24/7 that will help you:

  1. Correspond with our practice online via our secure portal
  2. View, download, or share your personal health records, including medication and immunization information
  3. Review your latest test results
  4. Obtain educational information
  5. Get appointment reminders
  6. Maintain account data including username, password and access privileges

Our Privacy Policy

We know your privacy is important to you. We follow all HIPAA rules and comply with privacy standards to protect patients’ medical records and other health information. (see Privacy Policy)

Our Missed Appointment And Cancellation Policy

Effective July 1, 2022, Wood County Community Health Center will be implementing a new missed appointment and cancellation policy.

  • If you arrive more than 10 minutes after your scheduled appointment time, you are not guaranteed to be seen at that time. You could be asked to reschedule your appointment to prevent delays or inconveniences for other patients.
  • Simply not showing up for an appointment is considered a no-show. After two no-show appointments within the past six (6) months, you can still use the Health Center but only on a same-day scheduling basis for the next six months.


When a patient misses a scheduled appointment, it prevents us from using that time to care for other patients. As a courtesy, we send out reminder texts for appointments, so please make sure that we have your current contact information. If you are unable to attend an appointment, we request you cancel your appointment ahead of time. To cancel your appointment, please call 419-354-9049 and leave your name, date of birth, and the appointment date and time you need to cancel. You may also send us a message through the patient portal. If you are a parent or guardian of a minor, you are responsible for their appointments and the same process will be used for a minor’s no-show appointment.
Keeping your scheduled appointments is important to make sure you are getting the care you need. Any time you need to cancel or reschedule, please contact our office as soon as possible prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.
 

Our responsibilities

We will:

  • Listen to you
  • Provide ethical and appropriate health care
  • Work to understand how your culture, family, social networks and economic situations affect you and your health.
  • Inform you of all available services that you may need
  • Be a source of information to help you make choices about your health
  • Respond to your questions and complaints promptly
  • Maintain the confidentiality of your health information
  • Provide you access to your medical chart through a patient portal
  • Refer you to reputable specialists when needed