FAQs

We are located in southeast Bowling Green at 1840 E. Gypsy Lane, just off S. Dunbridge Road, close to Route 6.

Our services are available by appointment. Normal weekday hours are Monday 8:30 am – 6:00 pm, Tuesday – Thursday 8:30 am to 4:30 pm, and Friday 8:30 am to 2:00 pm. Evening appointments are available. Call 419-354-9049 to schedule an appointment.

As a division of the Wood County Health Department, we deliver high quality primary and preventative care service to a wide group of families and individuals who may otherwise be underserved.

Patients have the ability to choose between an experienced nurse practitioner under the guidance of a physician or a physician. You may also see one of our skilled nurses or clinical assistants depending on your needs. We also have a pharmacist and social worker on staff.

As a courtesy to our established patients, we offer same day appointments.

If you have a serious injury or health event, we suggest you call 9-1-1 or visit the nearest hospital Emergency Room.

No. We accept all individuals.

We accept Medicare, Medicaid and the following contracted insurance plans:

Medical
• Aetna
• Anthem
• Buckeye
• CareSource, CareSource Just4Me
• FrontPath
• Medical Mutual
• Medicare
• Medicaid
• Molina (Medicaid, Medicare, Commercial, MyCare)
• Ohio Health Choice
• Paramount, Paramount Elite, Paramount Advantage
• United Healthcare, United Healthcare Community Plan, United Healthcare Medicare

Dental
• Aetna Better Health (DentaQuest)
• CareSource Medicaid (DentaQuest)
• Delta Dental
• DentaQuest
• GEHA Dental
• Medicaid (Ohio)
• Paramount Advantage (DentaQuest)
• United Healthcare Community Plan (DentaQuest)
• United Healthcare (commercial, Medicare, dual)

We accept cash, checks, debit cards as well as Visa, MasterCard, Discover and American Express. Credit card service fee may apply.

The Center serves all individuals, regardless of ability to pay. There is a sliding fee scale, based on income. We do ask that all pay a minimal $15 service fee to help offset the cost of service.

Yes. Our social worker services provides counseling and help with filling out the forms needed to apply for Medicaid as well as referrals to a number of other agencies that can assist you and your family.

Health coverage pays for provider services, medications, hospital care, and special equipment when you’re sick. It is also important when you’re not sick.

Network is the facilities, providers, and suppliers your health insurer has contracted with to provide health care services.

Contact your insurance company to find out which providers are “in network.” These providers may also be called “preferred-providers” or “participating providers.”

If a provider is “out of network” it may cost you more to see them. They are not contracted with your health insurer.

deductible is the amount you owe for health care services your health insurance or plan covers before your health insurance or plan begins to pay.

Co-insurance is your share of the costs of a covered health care service, calculated as a percent of the allowed amount for the service. You pay co-insurance plus any deductibles you owe.

An Out-of-network Coinsurance is the percent you pay of the allowed amount covered health care services to providers who don’t contract with your health insurance or plan. They are usually higher than in-network co-insurances.

Copayment or copay is an amount you may be required to pay as your share of the cost for a medical service or supply. It is usually a set amount rather than a percentage.

An Out-of-network Copayment is a fixed amount you pay for covered health care services from providers who don’t contract with your health insurance plan. They are usually higher than in-network copayments.

Premium is the amount that must be paid for your health insurance plan. You or your employer pay it monthly, quarterly or yearly. It is not included in your deductible, copayment, or your co-insurance. If you don’t pay your premium, you could lose your coverage.

Out-of-pocket maximum is the most you pay during a policy period (usually one year) before your health insurance or plan starts to pay 100% for covered essential benefits. This limit includes deductibles, co-insurance, copayments, or similar charges.

Explanation of Benefits (or EOB) is a summary of health care charges that your health plan sends you after you see a provider or get a service. It is not a bill.

Excluded Services are health care services that your health coverage or plan doesn’t pay for.

Formulary is a list of prescription drugs covered by a prescription drug plan or another insurance plan offering prescription drug benefits. Also called a drug list.

Preauthorization is a decision by your health insurer or plan that a health care service, treatment plan, prescription drug, or durable medical equipment is medically necessary. Sometimes called prior authorization, prior approval, or precertification. Your health insurance or plan may require preauthorization for certain services before you receive them, except in an emergency.

Primary Care Provider is the doctor you see first for most health problems. In many plans you must see your primary care provider before you see any other health care provider.

Specialist is a physician who focuses on a specific area of medicine or a group of patients to diagnose, manage, prevent, or treat certain types of symptoms and conditions.

Translation services are available through a certified phone translation system.

If you are unable to attend an appointment, we request you cancel your appointment ahead of time. To cancel your appointment, please call 419-354-9049 and leave your name, date of birth, and the appointment date and time you need to cancel. You may also send us a message through the patient portal.

Effective July 1, 2022, Wood County Community Health Center is implementing a new missed appointment and cancellation policy.

  • If you arrive more than 10 minutes after your scheduled appointment time, you are not guaranteed to be seen at that time. You could be asked to reschedule your appointment to prevent delays or inconveniences for other patients.
  • Simply not showing up for an appointment is considered a no-show. After two no-show appointments within the past six (6) months, you can still use the Health Center but only on a same-day scheduling basis for the next six months.


When a patient misses a scheduled appointment, it prevents us from using that time to care for other patients. As a courtesy, we send out reminder texts for appointments, so please make sure that we have your current contact information. If you are unable to attend an appointment, we request you cancel your appointment ahead of time by calling us at 419-354-9049. Leave your name, date of birth, and the appointment date and time you need to cancel. You may also send us a message through the patient portal. If you are a parent or guardian of a minor, you are responsible for their appointments and the same process will be used for a minor’s no-show appointment.


Keeping your scheduled appointments is important to make sure you are getting the care you need. Any time you need to cancel or reschedule, please contact our office as soon as possible prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.