• Listen to you
• Provide ethical and appropriate health care
• Work to understand how your culture, family, social networks and economic situations affect you and your health
• Inform you of all of the services that you may need
• Be a source of information to help you make choices about your health
• Respond to your questions and complaints promptly
• Maintain the confidentiality of your health information
• Provide you with access to your medical chart through a patient portal
• Refer you to reputable specialists when needed

Wood County Community Health Center is thrilled to offer you the Patient Portal! The Patient Portal is a convenient, secure, online tool available 24/7 that will help you:

• Correspond with our practice online
• View, download, or share your personal health records, including medication and immunization information
• Review your latest test results
• Obtain educational information
• Get appointment reminders
• Maintain account data including username, password and access privileges

It takes just three easy steps to get started:

• Provide a valid email address to us over the phone or at your next appointment. You’ll receive an invitation to enroll.
• Create a username and password, then follow prompts to activate your account.
• Use your username and password to securely access your health information.

We know your privacy is important to you. We follow all HIPAA rules and comply with privacy standards to protect patients’ medical records and other health information.

Privacy Policy

Aviso de prácticas de privacidad

When a patient misses a scheduled appointment, it prevents us from using that time to care for other patients. Keeping your scheduled appointments is important to make sure you are getting the care you need. Any time you need to cancel or reschedule, please contact our office as soon as possible prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.

If a patient is unable to attend an appointment, the patient must cancel the appointment at least 24-hours before the scheduled appointment time to allow for the health center to schedule another patient.

To cancel an appointment, the patient must call 419-354-9049 and leave their name, date of birth, and the appointment date and time. Or, they may send a message through the patient portal.

If a patient arrives more than 10-minutes after their scheduled appointment time, they are not guaranteed to be seen at that time. The patient could be asked to reschedule their appointment to prevent delays or inconveniences for other patients.

Not showing up for an appointment, canceling less than 24-hours in advance, or showing up more than 10-minutes late to an appointment is considered a no-show.

After 2 no-show appointments within a consecutive 6-month period, patients will be placed on a same-day scheduling basis for a consecutive 6-month period.

Parents/guardians of minors are responsible for the minor’s appointments and the same process will be used for a minor’s no-show appointment.

Understanding that situations may arise preventing a patient from arriving at their scheduled appointment time, Health Center Leadership will review patient appeals on a case-by-case basis to determine if a missed appointment counts towards a patient being placed on same-day scheduling.

Please make sure we have your current phone number to receive appointment reminders.

Keeping your scheduled appointments is important to make sure you are getting the care you need. Any time you need to cancel or reschedule, please contact our office as soon as possible prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.

We accept Medicare, Medicaid and most insurance plans. We can also provide information on insurance and other assistance options available for you and your family. This can include help with signing up for Marketplace Insurance and Medicaid.