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Reproductive Health Incentive Program

Missed Appointment Policy

Effective July 1, 2022, Wood County Health Department Community Health Center implemented a new missed appointment and cancellation policy.

If you arrive more than 10 minutes after your scheduled appointment time, you are not guaranteed to be seen at that time. You could be asked to reschedule your appointment to prevent delays or inconveniences for other patients.
Simply not showing up for an appointment is considered a no-show. After two no-show appointments within the past six months, you can still use the Health Center but only on a same-day scheduling basis for the next six months.

Keeping your appointment is very important to maintain your health. When we schedule appointments, we set aside time and resources to meet your needs and we must ensure our providers’ time. When a patient shows up more than 10 minutes late or fails to cancel the appointment ahead of time and is a no-show, it blocks our schedule and other patients who need medical care are unable to be seen as that appointment time was held for the scheduled patient.

Please make every effort to keep your appointments. As a courtesy, we send out reminder texts for appointments, so please make sure that we have your current contact information. If you are unable to attend an appointment, we request you cancel your appointment ahead of time. To cancel your appointment, please call 419-354-9049 and leave your name, date of birth, and the appointment date and time you need to cancel, or you may send a message through the patient portal.

Reminder: Diagnostic Lab Orders

If you have recently visited the Health Center, your provider may have referred you for a diagnostic test or lab order. These tests are important tools to monitor your health. If you have not had a chance to schedule an appointment for a lab, diagnostic or referral order that you were given, please do it as soon as you can.

If you already use our patient portal, you can find any orders you may have by logging in to the portal. If you have questions or need help, please call our office at 419-354-9049.

Getting Around Wood County: A Guide to Transportation Services

Do you need help getting to appointments? Great Lakes Community Action Partnership (GLCAP.org) has put together a list of transportation providers and services in Wood County. The Getting Around Wood County guide has information on all types of transportation that residents can use. It includes a list of taxis, buses and medical transportation, and highlights providers that offer accessible services.

Wood County Transportation | Great Lakes Community Action Partnership (glcap.org)

NET Plus Transportation Service

NET Plus Transportation Service gives Wood County residents access to ADA-accessible, non-emergency transportation to medical, dental, vision, pharmacy, mental health and addiction treatment appointments and services in Wood, Hancock, Henry, Lucas, Ottawa, Sandusky and Seneca counties. To find out more, please call the hotline at 1-844-353-6779 or visit the NET Plus webpage at the following link.

Transportation Service-Wood County NET Plus | Wood County JFS

Renovations to the Health Center

Exciting changes are in the works! We will be starting some renovations soon to expand our waiting area and pharmacy and adding exam rooms and a behavioral health area. Health center services will continue as normal as the renovations will occur in stages. During the renovations, the entrance to the Health Center will be on the east side of the building. You’ll see wayfinding signs directing you once you reach our facility. The pharmacy will be temporarily relocated to another area within the health department and you will enter through the main front doors of the health department if you only need to go to the pharmacy.

See our map for more information about Parking and Building Entrances

Please excuse our appearance during these renovations. We are excited about these improvements and look forward to providing expanded services when this project is complete.

About Us | Board of Health